DATA PRIVACY AND SECURITY POLICY
As GLOBALTAMBATTAL LTD (“TAMBATTAL”); we accept the confidentiality of the information of our customers, visitors and employees who are members (“Members”) of the “www.tambattal.com” website and/or mobile application (“Site and/or Mobile Application”) as a principle and priority. We would like to present our principles, which we have transformed into the “Data Privacy and Security Policy (“Policy”)” within the scope of ensuring and protecting information security.
1. Scope of the Policy and General Information
TAMBATTAL attaches great importance to the privacy rights of its customers and the protection of their information, acts in compliance with all legal regulations in this regard and applies the principles detailed below within the scope of our Policy.
In our policy;
- What customer information is collected on our Site and/or Mobile Application,
- for what purposes this information is collected and in what ways it is used,
- how information can be changed,
- our customers' communication preferences and how they can change them, how information is secured,
- Our customers' rights regarding the protection of their information, etc. are included.
If you become a member of our e-bulletins announcing our services and campaigns and our Site and/or Mobile Application and approve or benefit from our services without becoming a member, we will need some of your personal information such as your name, surname, e-mail address, phone number, gender, date of birth, personal interests, order details, visit details, invoice and delivery addresses in order to provide you with better service. Apart from this information, collective statistical data such as the frequency and times of visiting the Site and/or Mobile Application, the times of placing orders and the internet protocol address (IP) at the time of order and the last login IP address, statistics on visited product pages and ordered products are collected and used to analyze and understand visitor movements and preferences. Within the framework of these explanations, your data (information) will be used for the purposes specified below.
- To create your personal account on the TAMBATTAL website and/or mobile application (e.g. your name, surname, e-mail address, telephone number) To process your orders through online services (e.g. your name, address)
- To send email and text message notifications to inform you of delivery status (e.g. your email address, phone number)
- To send marketing offers such as newsletters, surveys, customer-specific content and promotions and catalogues (e.g. your email address, phone number, name and postal address)
- To report possible problems with the delivery of the products you have purchased (e.g. your phone number, e-mail address, address)
- To answer your questions and inform you about new or changed services (e.g. your email address, phone number)
- To better understand our customers' shopping preferences and to provide appropriate marketing offers and information; conduct trend analyses and statistical analyses, research and surveys, and define discounts or campaigns suitable for the customer (e.g. e-mail address, shopping habits, site navigation habits)
- In order to respond to customer requests and complaints when information is sent to us via the contact us form (e.g. name, surname, e-mail address, telephone number)
- In order to design personalized campaigns for any event, to provide content and communication that is appropriate for the person's preferences, to inform about upcoming events, and to ensure that the right message is delivered to the right customer (e.g. age, date of birth, gender, frequency of use).
- In the case of a mobile application, to provide the right communication to the right customer, to deliver content that may be of interest to the user, to ensure that the application is developed according to the technical specifications of the user's device (e.g. version information of the TAMBATTAL application, mobile phone brand and model, IP address, operating system, location information if location information is activated)
- Internet access log records are recorded in accordance with the Law No. 5651 on "Regulation of Publications Made on the Internet and Combating Crimes Committed Through These Publications" and relevant legislation, and are shared with judicial and/or administrative authorities/institutions/organizations upon request, and processed within the framework of legal obligations in the internal audit processes of the company, if necessary.
- To strengthen the security of the site and/or mobile application, (e.g. using multi-factor authentication methods to access systems or taking access security measures such as firewall, internet gateway, network and subnet separation for the network and data security of the company systems.)
- To fulfill our obligations within the scope of international and local legal regulations regulating the terms and conditions of electronic commerce.
We would like to remind you that the credit card information used during order creation is not stored in our company systems in any way. However, your credit card information recorded in the Masterpass infrastructure, if any, can be stored in the Masterpass infrastructure, independent of our company systems. If you have any spending objections, we recommend that you contact your bank without delay.
1.2. Use of Collected Information
The information collected on the Site and/or Mobile Application is used for the following purposes:
- To carry out and complete order processes and to communicate with our customers.
- To provide information about products, services, events, campaigns and promotions
- To better understand our customers' shopping preferences
- Conducting trend analysis and statistical analysis
- Strengthen the security of the Site and/or Mobile Application
- To be able to show the customer the content that is relevant to him/her
The information collected on the Site and/or Mobile Application aims to provide the service correctly, in high quality and properly, to fulfill the obligations within the scope of legal legislation, to make the website and mobile application easy to use, to ensure customer satisfaction, to fulfill the requirements of the contract, to follow up on legal affairs, to customize it according to the tastes, usage habits and needs of the customers. For the stated purpose, it can be shared with the companies we work with at home and abroad (cargo, call center, database etc. service companies), the group companies to which TAMBATTAL belongs, its affiliates and the relevant official authorities at the points required by legal obligations.
However; your information is protected by TAMBATTAL in any case and all companies with which your information is shared are treated with the same level of importance and confidentiality. Apart from these, your information is not shared with any third party or legal entities or used for commercial purposes for any reason other than the activity.
Members and visitors may use the Site and/or Mobile Application, provided that they comply with the conditions set forth in this Policy.
The member or visitor accepts that he/she will be deemed to have accepted all the terms of the Policy from the moment he/she starts using the Site and/or Mobile Application and that these terms will be binding for him/her. TAMBATTAL reserves the right to change the terms specified below at its own discretion and to notify the Member of the changes when necessary in accordance with the legislation or this Policy.
2. Information Security
TAMBATTAL; Within the framework of international information security standards such as ISO/IEC 27001, PCI DSS, attaches great importance to the security of its customers' information and works with the most advanced technological tools to ensure this. In order to ensure the security of our site and/or Mobile Application, all kinds of physical, electronic and administrative measures have been taken in secure environments. All information is stored and backed up on secure servers located at home and abroad.
Information received through our website and/or mobile application is carried with a technology called SSL (Secure Socket Layer) that provides secure information transfer. On the pages where you transfer your payment information on our website and/or mobile application, you will see a lock or key image on the right side of the address bar of your browser (depending on the browser you are using) and the first letters of the address in this address bar changing from http to https. If you see these, you can be sure that you are on the secure servers of our website and/or mobile application.
If there is a breach of information security, the irregularities are detected without delay and all necessary measures are taken to eliminate them and prevent them from recurring.
In case of any information security breaches, TAMBATTAL reserves all legal rights against the person or persons responsible for such breaches.
3. Use of Cookies
Our Site and/or Mobile Application uses “cookies” which can be defined as small data files saved on your computer during your visit. These files are industry standards used to make your shopping on our Site and/or Mobile Application more efficient and secure and are used in all shopping sites and/or mobile applications.
If you do not want to use these files or want to be notified when they are used, you can make the necessary changes in your internet browser.
Internet pages use so-called Cookies in several places. Their function is to make our offer more accessible, effective and secure for the user. Cookies are small text files that are left on your computer and stored by your browser. Cookies do not harm your computer and do not contain viruses.
TAMBATTAL also uses analysis tools offered by social media platforms such as Google and Facebook.
You can prevent the transfer of such data by adjusting your browser or application or its operating system (iOS, Android) accordingly, but this may cause problems with the query, use or functionality of the content or service offered.
4. Protection of Our Members' Rights and Information
You have the right to receive information about all your information recorded by TAMBATTAL. If your information is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. You can withdraw your approval/permission regarding the use of your information used within the scope of marketing at any time. (e.g. sending newsletters or sending campaigns to your e-mail address).
If the member wishes to be removed from the e-mail list at any time, he/she can easily unsubscribe from the e-mail list by clicking on the "Please click to unsubscribe from our e-bulletin list" link at the bottom of the e-mails or by notifying " [email protected] " with the e-mail address he/she is a member of.
The Site and/or Mobile Application is a site and/or mobile application that is open to public use. The services provided through the Site and/or Mobile Application are free of charge.
5. INTELLECTUAL PROPERTY
Our members must act in accordance with all the terms and conditions set forth in the Policy and the rules specified in the relevant parts of the Site and/or Mobile Application when using the Site and/or Mobile Application.
The visual and written content presented on the Site and/or Mobile Application is for personal use. All rights of all texts, graphics, photographs, videos, animations, sounds included in the content of the Site and/or Mobile Application are reserved; unless otherwise stated, they cannot be used for commercial or personal purposes without permission. It is prohibited to publish or provide a link to any element on the Site and/or Mobile Application in another medium or website and/or mobile application without the permission and approval of TAMBATTAL.
TAMBATTAL reserves all its legal rights within the scope of the principles stated in this article and the relevant legislation.
You can reach us using the contact information below:
Address:
GLOBALTAMBATTAL LTD
71-75, Shelton Street, Covent Garden, WC2H 9JQ,
London / UNITED KINGDOM
Phone: +90 0531 540 04 43
E-mail: [email protected]
TAMONLINE INFORMATION TEXTILE
Head Office: 71-75, Shelton Street, Covent Garden, WC2H 9JQ, London / UNITED KINGDOM
Phone: +90 0531 540 04 43
E-mail: [email protected] / [email protected]